Please read and abide by the below Terms and Conditions to ensure that you enjoy your holiday accommodation on North Stradbroke Island.

Behaviour

Guests and their families/friends are required to behave in a way which is considerate to the safety, comfort and convenience of other guests and staff within the resort grounds or property. The following is regarded as unacceptable behaviour;

  • Noisy, offensive and/or unruly behaviour
  • Damage to or destruction of property or grounds
  • Improper or unseemly conduct
  • Any act or omission that in the opinion of the Manager adversely affects or brings discredit upon the Managers, staff, owner or other guests.
  • Smoking indoors or around common areas within the resort complex
  • Littering

Room Capacity

At no time during the occupancy by the tenant shall more than the number of persons shown on the receipt reside overnight at the premises, without the prior consent of the agent, whereupon extra charges may be made. Guests must not hold private functions on the premises unless it has been pre arranged with the managers/agents. Not complying with this condition renders tenancy subject to immediate cancellation.

Deposits

A 20% deposit will be required within 7 days of the booking date. If travel is within one month then full payment will be required at time of booking.

Final Payment

The balance of total booking amount will be required 2 weeks prior to departure. During peak holiday period final payment is required one month prior to departure.

Cancellation Policy

  • 30 days to 1 week prior to arrival a 20% cancellation fee of the total booking amount applies.
  • Less then 1 week prior to arrival a 50% cancellation fee of total booking will apply.
  • Failure to arrive or cancellation on the day of expected arrival will incur a 100% cancellation fee.

Check in/Check out times

Please view or contact individual operators for check-in / out times.

Check in/Check out Conditions

It is essential that you abide by the designated check in/check out times of the property you are staying in. Late check out can only be arranged the day prior to departure with the management/agent. Failure to check out at the required time will result in an additional charge. A valid credit card will be required upon check in.

Linen

Linen is provided for the number of guests that have been booked. Linen changes are not provided unless the stay exceeds 7 nights. Any additional linen changes/requests will be charged at the discretion of the Manager at the appropriate fee.

Cleaning

Guests are responsible for the cleaning of their room/unit/house during your stay. Guests must leave the premises in an orderly and clean condition or an additional cleaning fee will apply. Management/agents reserve the right to debit the fee from any credit card it holds from the relevant guest.

Pool Hours

Please respect pool hours. Please keep the noise levels to a minimum to ensure maximum comfort for all guests. No glass is permitted in the pool areas.

Rubbish

Please place your rubbish in bins provided at your accommodation facility.

Vehicles

Guests must park in the designated parking bays for the particular unit they are occupying. Guests are not permitted to park in undesignated areas around the resort.

Pets

Pets are not permitted on the premises under any circumstances unless you have a rental house that is approved for pets. This must be disclosed at the time of booking.

Loss or Damage

Staff or employees shall not be liable for the loss of or damage to, any occupant’s valuables while staying at the resort/house. Guests are recommended to take the necessary security measures to protect and secure their belongings. Guests will be held responsible for all loss or damage caused to the resort/property as a result of a breach of the House Rules.

Speed Limit

Guests must abide by the 5km speed limit throughout the resorts at all times. Straddie is a relaxed island destination and therefore it would be appreciated that speed limits are adhered to especially in the built up areas.

Smoking

Smoking is not permitted in any room or around the resort grounds.